Try setting up MURAL’s anonymous voting feature for async collaboration.Get in the habit of always keeping your current murals front and center. Pin your mural to wherever you and your customers connect online: a calendar invite, a Slack channel, a Microsoft Teams channel, or a Webex space. Asynchronous collaboration can be as effective as in-person meetings when you have the right tools and facilitation strategies. Finding quality calendar time can be a struggle - especially with teams located across time zones. All MURAL plans include unlimited visitors.Ĭlick here to use the Customer Discovery Canvas template above.įor the customer whose calendar is always packedĮven with high-priority and high-visibility initiatives, customers can be preoccupied with their day-to-day business. Share a visitor link with prospects or customers when you want to give them easy, no sign-up access to your mural.Try turning on private mode if you want unfiltered opinions from everyone in your meeting - it hides new additions to the mural until you turn it off.Much more engaging than a static slide deck! With presentation mode, you can include explanatory information on the same canvas you use to collaborate on methods and activities later in your meeting.For example, you can focus their options to only sticky notes, text, and images - leaving diagramming and shapes to a future session when they’re MURAL pros. If your customers are new to visual collaboration, use custom toolbar to limit the features they have access to in this first session.Bring your prospects actively into the conversation by adding a mural with interactive activities to draw out engagement from everyone on the call.
But the best way to build empathy and understanding isn’t with a one-way presentation that you could recite in your sleep.
Every touchpoint with your organization impacts the customer experience - so it’s crucial to provide value and begin building the customer relationship from day one.įor Sales and Customer Success teams, this means deeply understanding customers’ challenges in order to provide the best solution. The customer journey starts well before a contract is signed.
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